Shipping Policy

Effective Date: July 15, 2026

Thank you for shopping with Veltrix. We are committed to providing a reliable and transparent shipping experience.

Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 8–12 business days

• Canada: 8–15 business days

• United Kingdom: 8–12 business days

• Australia: 10–15 business days

• Other International Destinations: 10–20 business days

These delivery times are estimates only and are not guaranteed. Shipping may occasionally take longer due to customs processing, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed during checkout before payment is completed.

From time to time, Veltrix may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please allow up to 48 hours for the tracking information to become active.

Shipping Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Carrier delays

• Customs inspections

• Weather conditions

• Public holidays

• High shipping volumes

• Other unforeseen events beyond our control

Veltrix is not responsible for shipping delays caused by third-party carriers or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error after placing your order, please contact us immediately at veltrix2617@gmail.com.

Once an order has been processed or shipped, we cannot guarantee that changes can be made to the shipping address.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier first.

If you still need assistance, contact us at veltrix2617@gmail.com, and we will do our best to help.

Customs, Duties and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the product

• Photos of the packaging

We will review your request and work toward a satisfactory resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Veltrix

Email: veltrix2617@gmail.com