Terms of service

Terms of Service

Effective Date: July 15, 2026

Welcome to Veltrix. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms.

1. About Us

Veltrix is an online store operated through Shopify.

Contact Email: veltrix2617@gmail.com

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products

We strive to display our products as accurately as possible. However, colors, dimensions, and appearance may vary slightly depending on your device or monitor.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an email confirming that we have received it. This does not mean your order has been accepted. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Incomplete or inaccurate customer information

If your order is canceled after payment has been received, a full refund will be issued.

5. Pricing

All prices displayed on our website are shown in the selected currency at checkout.

Prices may change without notice.

Customers are responsible for any applicable taxes, customs duties, import fees, or government charges required by their country.

6. Payment

We accept the payment methods displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

7. Shipping

Shipping times displayed on our website are estimates only.

Delivery times may vary due to:

  • Carrier delays

  • Customs inspections

  • Weather conditions

  • Holidays

  • Other events beyond our control

Veltrix is not responsible for delays caused by shipping carriers or customs authorities.

8. Order Tracking

Once your order has shipped, tracking information will be sent to the email address used during checkout whenever available.

9. Refunds and Replacements

Refunds and replacements are handled in accordance with our Refund & Replacement Policy.

Please review our Refund & Replacement Policy before placing an order to understand your eligibility for refunds or replacements.

Due to the nature of our fulfillment process, Veltrix does not accept returns for unwanted items, change of mind, or incorrect purchases made by the customer, unless otherwise required by applicable law.

If an item arrives damaged, defective, incorrect, or is confirmed lost during transit, customers should contact us as soon as possible. After reviewing the request, we may provide a replacement or a full or partial refund, depending on the circumstances.

10. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Graphics

  • Logos

  • Product descriptions

  • Videos

  • Designs

is the property of Veltrix or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. User Conduct

You agree not to:

  • Violate any applicable law.

  • Use the website for fraudulent purposes.

  • Upload viruses or malicious software.

  • Attempt to gain unauthorized access to our systems.

  • Copy or scrape website content without permission.

  • Interfere with the operation or security of the website.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Third-Party Services

Our website may contain links or integrations with third-party services, including Shopify and payment providers.

We are not responsible for the content, privacy practices, or services provided by third parties.

13. Disclaimer

Our website and products are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, Veltrix makes no warranties, express or implied, regarding:

  • Product availability

  • Website availability

  • Accuracy of information

  • Fitness for a particular purpose

14. Limitation of Liability

To the maximum extent permitted by law, Veltrix shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our website or products.

Our maximum liability shall never exceed the amount paid by the customer for the affected order.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

17. Governing Law

These Terms shall be governed by the applicable laws governing the operation of Veltrix and any applicable consumer protection laws.

18. Contact

If you have any questions regarding these Terms of Service, please contact us:

Veltrix

Email: veltrix2617@gmail.com